E-mail Outages – Causes and Prevention
The main problem occurs when it doesn’t. And it doesn’t matter whether you are running a business or running an errand – if your e-mail is not working, you are losing information. The truth is that most businesses experience at least one e-mail outage every year, and this downtime, combined with the recovery costs, can add up to hundreds and even thousands of dollars.
But what causes the e-mail outages?
There are many reasons why an e-mail system can stop functioning, but at first glance, the e-mail outages can be planned and unplanned.
Having your e-mail system monitored constantly reduces your e-mail systems’ downtime by up to 80% (compared to downtime without monitoring and error notification services). It also significantly reduces the time to troubleshoot the failed e-mail applications and, consequently, minimizes recovery expenses. Last but not least, being in the loop about your system’s status eliminates the risk of lost or delayed valuable email communications and improves communication experience with your valued customers and associates.
Prevent an email outage with Email Firm.
An email outage can wreak havoc throughout an organization, as email has become indispensable to business communication. When an email outage prevents users from sending or receiving email, business grinds to a halt. Productivity plummets, deadlines are missed and customer frustration rises quickly. And IT teams are flooded with calls, pulling critical resources off of other strategic priorities.
Clearly, avoiding an email outage must be a key priority for IT teams. But traditional approaches that require replication of messaging infrastructure are complex and costly, negatively impacting the bottom line.
Email Firm’s all-in-one service for email security, archiving and continuity provides an easy and affordable way to avoid an email outage.
Email Firm Mailbox Continuity puts an end to the email outage.
Email Firm Mailbox Continuity is designed to simplify email management and mobile email management. Organizations benefit from comprehensive tools to protect email with cloud based email filtering and multi-layered security, search email archives to find message or retrieve deleted emails, and improve Office 365 business continuity by eliminating downtime.
When an email outage or planned downtime takes email servers offline, Email Firm provides users with uninterrupted access to live and historic email and attachments. Using everyday tools like Outlook for Windows and web and mobile applications, users can access their mailbox and calendar information from anywhere, anytime, on any device.
When an email outage takes place, IT simply switches all Outlook clients to send and receive email directly via the Email Firm‘s Continuity platform. Once Exchange servers are back online, Email Firm automatically reconnects and synchronizes any sent or received email during the email outage period. With a 100% service availability SLA, Email Firm is always available to provide employees with access to email when disaster strikes or downtime occurs.
Benefits for avoiding an email outage.
Email Firm Mailbox Continuity provides:
- Instant failover and fail back, reducing RPO and RTO for email to nearly zero.
- Immediate switch-over initiated by IT administrators when an event occurs, enabling users to remain productive — most of which will not even know an email outage has occurred.
- Automatic synchronization of mailboxes when the email outage is over, to eliminate confusion without straining IT resources.
- Central management of continuity events from a single, web-based console.
Learn more about preventing an email outage with Email Firm , and about Email Firm’s Exchange to Office 365 migration tool and using Email Firm Continuity as a Postini alternative solution.